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Customer Service Representatives Needed At Galon Insurance & Mortgage Brokers Canada

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Customer Service Representatives Needed At Galon Insurance & Mortgage Brokers Canada

Job Description

Galon Insurance & Mortgage Brokers is searching out individuals to assist us in our customer service experience. We need friendly, outgoing individuals who can work with our motor license issuers to provide service to customers arriving at our building.

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

The successful applicant will be extremely customer-oriented and have exceptional customer service skills. This is a part-time position which includes a rotation of evening shifts, along with Saturday’s and Sunday’s.

Job Details:

Employer Name:
Galon Insurance & Mortgage Brokers
Wage/Salary Info:
Progressive
Location:
SASKATOON
Employment Terms:
Part-Time
Education:
Grade 12
Experience:
No Experience
Application Closing Date:
04-Sep-2020

Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
How to Apply?:
Please send your resume and cover letter to [email protected]

Application Information

Employer Name:
Galon Insurance & Mortgage Brokers

Employer Address:
909 3RD AVE N
SASKATOON, SK
CANADA
S7K2K4

Contact Name:
Shantel

Contact Phone:
306-244-7000

Contact Fax:
306-664-6100

Contact Email:
[email protected]

There is also potential for the successful applicant to transfer into a motor license issuing position and pursue other career growth within the company moving into the future.

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